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Privacy Policy

Introduction

Welcome to DigiAssess, the flagship product of Digival IT Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.digiassess.com and use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect can be categorized as follows:

1. Personal Information

a. Information You Provide to Us:

  • Registration Information: When you register for an account, we may collect information such as your name, email address, phone number, institution name, and job title.

  • Profile Information: You may provide additional information such as profile pictures, preferences, and other details that help us personalize your experience.

  • Communication Information: When you contact us for support or with inquiries, we collect information related to your communications, including the content of messages and contact details.

b. Student Information:

  • When educational institutions use our services, we may collect information about students, including names, student IDs, assessment results, and other academic records necessary for assessment purposes.

2. Non-Personal Information

a. Usage Data:

  • We collect information on how the service is accessed and used, including device information, IP addresses, browser type, pages visited, time and date of visits, and other diagnostic data.

b. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to track activity on our services and hold certain information to improve and analyze our services.

How We Use Information

We use the collected information for various purposes, including:

  1. To Provide and Maintain Services:

    • Facilitate account creation and authentication.

    • Process and manage assessments and related educational activities.

    • Provide customer support and respond to inquiries.

  2. To Improve and Personalize Services:

    • Understand and analyze how you use our services.

    • Develop new products, services, features, and functionality.

    • Personalize your experience by presenting content tailored to your interests.

  3. To Communicate with You:

    • Send administrative information such as updates, security alerts, and support messages.

    • Send promotional materials and newsletters (with opt-out options).

  4. For Security and Fraud Prevention:

    • Monitor and analyze usage to detect and prevent fraudulent activities.

    • Protect the rights and safety of our users and third parties.

  5. To Comply with Legal Obligations:

    • Fulfill any legal obligations, such as complying with applicable laws, regulations, and legal processes.

Sharing of Your Information

Your Rights and Choices

You have certain rights regarding your personal information, including:

  1. Access and Update: You can access and update your personal information through your account settings or by contacting us directly.

  2. Deletion: You may request the deletion of your personal information, subject to certain exceptions provided by law.

  3. Opt-out of Communications: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us.

  4. Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

  5. Restrict Processing: You can request that we restrict the processing of your personal information under certain circumstances.

  6. Object to Processing: You have the right to object to the processing of your personal information where we are relying on a legitimate interest.

To exercise any of these rights, please contact us at:

Email: support@digiassess.com
Address: Digival IT Solutions Limited, #208, Innovation Hub, Level 1, Zone D, DIFC, Dubai
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our services and enable certain features.

Types of Cookies We Use:

  1. Essential Cookies: Necessary for the operation of our website.

  2. Performance Cookies: Collect information about how visitors use our website to improve functionality.

  3. Functional Cookies: Allow us to remember your preferences and personalize your experience.

  4. Advertising Cookies: Used to deliver relevant advertisements to you.

Managing Cookies: You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of our services.

Contact Us

Third-Party Links and Services

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: support@digiassess.com

  • Phone: +971 56 294 7896

  • Address: Digival IT Solutions Limited, #208, Innovation Hub, Level 1, Zone D, DIFC, Dubai

We are committed to resolving any concerns and appreciate your feedback regarding our privacy practices.

Our website may contain links to third-party websites, services, and applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Children's Privacy

Our services are intended for use by educational institutions and individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent. If you become aware that a child has provided us with personal information without consent, please contact us, and we will take steps to remove such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. 

We encourage you to review this Privacy Policy periodically for any changes.

We may share your information in the following circumstances:

  1. With Service Providers:

    • We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These parties are obligated to protect your information and use it only for the services they provide to us.

  2. With Educational Institutions:

    • We may share student-related information with the respective educational institutions for assessment and academic purposes as part of our services.

  3. For Business Transfers:

    • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  4. For Legal Reasons:

    • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  5. With Your Consent:

    • We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We prioritize the security of your personal information and implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. Security measures include:

  • Encryption: We use SSL/TLS protocols to encrypt data transmitted between your device and our servers.

  • Access Controls: Strict access controls to personal information, ensuring that only authorized personnel can access sensitive data.

  • Regular Monitoring: Continuous monitoring of our systems for potential vulnerabilities and attacks.

  • Secure Storage: Data is stored on secure servers with robust firewalls and intrusion detection systems.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will securely delete or anonymize it.

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